# Trakow

> Trakow (formerly Synctrack) is the order tracking platform for Shopify merchants and ecommerce platforms — branded tracking pages, automated notifications, 2,800+ carriers, MCP server for AI assistants.

## About

Trakow is the same product previously known as **Synctrack**. The Shopify App Store listing is still titled *Synctrack Order Tracking* (`apps.shopify.com/omega-order-tracking`); the platform, API, and AI-native interface use the Trakow brand. Same team since 2020, same 4.9★ Shopify App Store rating.

Trakow ships in two products plus an AI interface:

- **Trakow for Shopify** — embedded Shopify app: branded tracking page, customer notifications, fulfillment analytics. Installs in one click. Free plan covers 20 orders/month; paid plans from $9/month with 24/7 live chat on every tier including Free.
- **Trakow Tracking API** — REST tracking infrastructure for any backend. 2,800+ couriers auto-detected, multi-source carrier fallback, normalized status set, signed outbound webhooks with retry. Pricing from $0.01/tracking at volume.
- **Trakow MCP Server** — Model Context Protocol server letting AI assistants (Claude, ChatGPT, Cursor, Windsurf, Continue, Gemini) query and refresh tracking data using natural language.

## Key facts

- Founded / first Shopify install: 2020 (as Synctrack)
- Active merchants: 2,000+ since 2020
- Shopify App Store rating: 4.9★
- Carrier coverage: 2,800+ couriers including DHL, USPS, UPS, FedEx, Amazon MCF, AusPost, Canada Post, La Poste, Royal Mail, Yun Express
- Regions served: 100+
- API uptime: 99.88%
- Pricing tiers: Free / $9 (Launch) / $49 (Scale) / $99 (Pro) — pay for 10 months annually, get 12
- Free plan: 20 orders/month with 24/7 live chat included

## Products

- [Trakow for Shopify](https://trakow.com/products/shopify-app): branded tracking page, customer notifications, fulfillment analytics, Shopify Flow triggers
- [Trakow Tracking API](https://trakow.com/products/tracking-api): REST tracking infrastructure, MCP server, signed webhooks, multi-source carrier fallback
- [Trakow for Enterprise](https://trakow.com/enterprises): SLA monitoring, carrier & route analytics, dedicated CS, volume contracts

## Pages

- [Home](https://trakow.com/): platform overview
- [Why Trakow](https://trakow.com/why-trakow): Trakow vs AfterShip vs ParcelPanel comparison, the AI moat, 24/7 support on every plan
- [Pricing](https://trakow.com/pricing): Free / $9 / $49 / $99 tier comparison with full feature matrix
- [About](https://trakow.com/about): team, values, the Synctrack → Trakow story
- [Case Studies](https://trakow.com/case-study): customer success stories index

## Comparisons & buyer's guide

- [Shopify order tracking apps compared (2026)](https://trakow.com/compare/shopify-order-tracking-apps): side-by-side comparison guide covering Trakow, AfterShip, ParcelPanel, and TrackingMore with buyer's-guide tips
- [Trakow vs AfterShip](https://trakow.com/compare/trakow-vs-aftership): pricing, carriers, support, AI integration compared. Trakow is ~60% cheaper at 2,000 orders/month and includes 24/7 chat on the Free plan.
- [Trakow vs ParcelPanel](https://trakow.com/compare/trakow-vs-parcelpanel): Trakow's top tier is ~5× cheaper, custom domain on every paid plan, MCP server for AI assistants.
- [Trakow vs TrackingMore](https://trakow.com/compare/trakow-vs-trackingmore): Trakow is Shopify-native with branded tracking page + notifications + MCP built in; TrackingMore is API-first and platform-agnostic.

## Customer stories

- [MEAN BLVD](https://trakow.com/case-study/mean-blvd): premium D2C fashion brand, Shopify, 2,500+ shipments tracked, 5 years on the platform
- [Printik](https://trakow.com/case-study/printik): print-on-demand, Tracking API, handled a 1,400-shipment daily spike with 93% delivery success
- [SenPrints](https://trakow.com/case-study/senprints): global POD, 50,000+ shipments across 50+ international carriers, 35-min average data latency

## Frequently asked

- **Is Trakow the same as Synctrack?** Yes — Trakow is the rebranded name for Synctrack. Same team, same product, same Shopify App Store listing (`omega-order-tracking`).
- **Free plan?** Yes, 20 orders/month including the branded tracking page, notifications, full carrier coverage, and 24/7 live chat.
- **What does Trakow cost at higher volumes?** $9/mo (Launch) for ~200 orders, $49/mo (Scale) for ~2,000 orders, $99/mo (Pro) at the top Shopify-app tier. Tracking API pricing starts at $0.01/tracking at volume.
- **Works outside Shopify?** Yes — the Trakow Tracking API exposes the same engine as a REST API for WooCommerce, headless storefronts, 3PL and POD platforms.
- **AI assistant support?** Yes — the Trakow MCP server works with Claude, ChatGPT, Cursor, Windsurf, Continue, and Gemini via the open Model Context Protocol standard.

## Contact

- Website: https://trakow.com
- Shopify App Store: https://apps.shopify.com/omega-order-tracking
- API Reference: https://gateway.trakow.com/api/reference
- Synctrack blog (legacy site): https://synctrack.io/blog/

## Optional

- [Shopify App Store listing](https://apps.shopify.com/omega-order-tracking)
- [Synctrack blog (case study source articles)](https://synctrack.io/blog/)
- [API Reference](https://gateway.trakow.com/api/reference)
- [Sitemap](https://trakow.com/sitemap.xml)